A5 Apps Privacy Policy

A5 APPS LLC, which shall collectively be referred as (“A5”,  “We”, “Us” or “Our”) develops Salesforce apps to help businesses improve their processes. Our apps are designed to meet a need that doesn’t exist, or provide a better solution than the competitors, and at a reasonable price. We care about your privacy and want you to be familiar with how we collect, use, and disclose information. This Privacy Notice describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the “Service”) operated and controlled by us from which you are accessing this Privacy Notice. By providing personal information to us or by using the Service, you acknowledge that you have read and understand this Privacy Notice.

Use By Minors

The Service is not directed to individuals under the age of 16 and we request that these individuals not provide personal information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under Contacting Us.

Information Collection

We may ask you to submit personal information for you to benefit (such as purchasing premium support hours form, contact us form, and activating app subscriptions.) You will be informed what information is required and what information is optional.

We may combine the information you submit with other information we have collected from you, whether on or offline, including, for example, your purchase history. If you submit any personal information relating to another individual to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.

Automatic Information Collection and Use

We and our service providers may collect certain information automatically as you navigate around the Service. Please read the Cookie details below for detailed information about the cookies and other tracking technologies used on the Service. The Cookie Policy includes information on how you may disable these technologies. If you do not disable them and continue to use our Service, we will infer your consent to their use:

Cookies

Cookies are designed to collect information through tracking technologies (like gifs, web beacons, etc.). The functionalities for which we use these technologies may include the following:

  • Assisting you in navigation,
  • Assisting in registering for our events, login, and your ability to provide feedback,
  • Analyzing the use of our products, services, or applications,
  • Assisting with our promotional and marketing efforts (including behavioral advertising),
  • Offering content of third parties (such as social media content).

Below is a detailed list of the cookies we use, with a description of its purpose(s), expiry, and information on refusing the cookies in “How to Block.”

Cookies Used Cookie Type Source Purpose Expiry How to Block
_ga Web traffic analytics Google Used to distinguish users. 2 years You can set your browser to block or use third party browser blocking plugins.
_gid Web traffic analytics Google Used to distinguish users. 24 hours You can set your browser to block or use third party browser blocking plugins.
_ga_<container-id> Web traffic analytics Google Used to persist session state. 2 years You can set your browser to block or use third party browser blocking plugins.

We and our service providers may also automatically collect and use information in the following ways:

Web Browser

Certain information is collected by most browsers, such as your Internet Protocol (IP) Address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.

IP address

Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.

Device Information

We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.

 Information Use and Disclosure

We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled “Choices and Access,” below, to learn how you may opt out of certain of our uses and disclosures.

Where required by applicable law, we will obtain your consent to our use of your personal information at the point of information collection. We may also use information from or about you as necessary to perform a contract, to comply with a legal obligation (for example to comply with government requests), or for our legitimate business interests. We may also rely on other legal bases, specifically for:

Providing the functionality of the Service and fulfilling your requests

To provide the functionality of the Service to you and providing you with related customer service; to respond to your inquiries and fulfill your requests, such as to send you documents you request or email alerts; to send you important information regarding our relationship with you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Accomplishing our business purposes

For data analysis, for example, to improve the efficiency of the Service; for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; for developing new products and services; for enhancing, improving or modifying our website or products and services; for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and for determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

Analysis of Personal Information to provide personalized services

To better understand you, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests; to better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.

We will provide personalized services either with your consent or because we have a legitimate interest.

We also disclose information collected through the Service: to our affiliates for the purposes described in this Privacy Notice. A list of our affiliates is available at https://a5-apps.com.

A5 APPS, LLC is the party responsible for the management of the jointly used Personal Information; to our third party partners with whom we offer a cobranded or comarketed promotion; to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email and direct mail delivery services, auditing, and other services, in order to enable them to provide services; and as permitted by applicable law, to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal process or applicable law, which may include laws outside your country of residence; (b) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. We may also use and disclose your information in other ways, after obtaining your consent to do so.

We may use and disclose information we collect automatically as described above, under “Automatic Information Collection and Use.”

In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

Access Rights

Your access rights regarding your personal information

We give you access rights regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:

  • App updates
  • Marketing Emails

Receiving marketing communications from us

If you no longer want to receive marketing communications from us on a going forward basis, you may opt out of receiving them by clicking the ‘unsubscribe’ link in the email or by contacting us via visiting our Contact Us page at https://kb.a5faxapp.com/contact-support/. In your request to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing emails or direct mail from us, tell us that, and provide your name and email or postal address.

Receiving reminders from us

If you no longer want to receive subscription reminders from us on an on-going basis, you may opt out of receiving them by contacting us via visiting our Contact Us page https://kb.a5faxapp.com/contact-support/. In your response to us, please provide your name and the email address or phone number at which you receive reminders from us.

Sharing your personal information with affiliates and third-party partners

We do not share your information with affiliates or third parties.

How you can access, change, or delete your personal information

If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us via https://kb.a5faxapp.com/contact-support/. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.

California Residents

This Privacy Notice for California Residents supplements the information contained in the A5 Privacy Notice (above), and applies only to California residents (“You,” “your” or “consumer”).

Personal Information Collection and Purposes of Use

Generally, You can visit our website without revealing who You are and without disclosing any of Your Personal Information. However, there may be times when We require Personal Information about You or when You wish to disclose such Personal Information to Us. Such Personal Information is obtained when submitted by You and is subject to the provisions set out in this Privacy Notice.

We may collect and process the following Personal Information about You:

  • Information that You provide by filling in forms on Our website, such as Your contact details (e.g., telephone number, email address, postal address, etc.). This includes information provided at the time of registering to use the Trial sections of Our website.
  • We may also ask You for Personal Information (such as when You report a problem with the Website).
  • If You contact us, in writing, by email or other electronic means, We may keep a record of that correspondence.
  • Details of Your visits to the Website and information as You navigate through the Website together with details of the resources that You access. This information includes but is not limited to: usage details, IP addresses, location data and other communication data which will be used in accordance with this Privacy Notice.

Your Privacy Rights

You have the rights regarding our collection and use of your personal information. To exercise those rights, you must submit a request by details provided in the “Access Rights” section above. We may ask you to provide additional information to verify your request. We may not discriminate against you if you exercise your rights as described in this notice. For example, we may not deny goods or services to you, or charge you different prices or rates, or provide a different level of quality of products or services. If you have any questions about this Privacy Notice, please contact us via the “Contact Us” section below.

Security

We seek to use reasonable administrative, technical, and physical measures designed to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.

Retention Period

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Service to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position (such as regarding applicable statutes of limitations, litigation, or regulatory investigations).

For example, if we collect your personal information for marketing analytics purposes, we will store it for a period of one year, with a starting point of retention period, e.g., receipt of the request, closing of the contest, receipt of the complaint.

Please note, however, that this is not an exhaustive list of retention periods. Your personal information may be stored for a longer period using the criteria set forth in the first paragraph of this section, especially points (ii) and (iii).

Third Parties 

This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates.

Contact Us

A5 APPS LLC, located at 2443 Fillmore St., San Francisco, CA 94115, is the company responsible for collection, use, and disclosure of personal information under this Privacy Notice.

If you have any questions about this Privacy Notice, please contact us via the contact form on our Contact Us page (https://kb.a5faxapp.com/contact-support/), or please write to the following address:

A5 Apps 

2443 Fillmore St.

San Francisco, CA 94115

Privacy Notice Updates

We may change this Privacy Notice. Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice on the Service. Your use of the Service following these changes means that you accept the revised Privacy Notice. We recommend that you regularly review the Privacy Notice when you visit the Service. This policy was last updated October 2021.

 

 

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